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A Property Buyer’s Guide: 5 Mistakes to Avoid

Infolio

About Infolio

We’re Melbourne’s best collective of buyer’s advocates, advisors and property managers who love what we do. Opening in 2008 as a purpose-built property firm, our aim has always been to offer buyers the opportunity to make more informed and financially rewarding decisions, as well as offering insight and expertise in all property matters.

Infolio Stage Image

Our Promise

We’re here to help, plain and simple. Therefore, no jargon, no selling, no tricks. Our job is to take the burden out of purchasing and managing properties, to ensure that every decision is made with confidence and intelligence, and that at the end of the day our customers are delighted by their experience with us.

Unlike real estate agents, we don’t operate within a commission percentage structure. This offers you peace of mind that our property advocates Melbourne wide are working for your best interests and not for their own bank accounts. We also strive to have a long-term relationship with our clients, providing assistance over the life cycle of your property portfolio.

At Infolio, we are breaking conventions within the world of property, because we are not real estate agents – we are the property powerhouse on the right side of the buyer.

“We Get You In”

  1. We get you in front of more agents and sellers
  2. We get you into properties that others can’t
  3. We get you into houses that are off the market
  4. We get you in the front door when you’re on the other side of the world, through 360d video walk throughs
  5. We get you into the home of your dreams
  6. We get you into an investment property

What's Our Process

  • 1. Sign authority agreement

    Complete Authority Agreement, Purchasing Criteria & Power Of Attorney

  • 2. Welcome email

    Introduction to team

  • 3. Customise a plan

    Become familiar with brief and budget

  • 4. Target properties

    Electronic direct mail and agent relationships Test properties to further understand your brief

  • 5. Weekly communications

    Weekly call & weekly property summary

  • 6. Property tour

    (If required)

  • 7. Individual property inspection

    (If required)

  • 8. Meeting 7 weeks post sign up

    To realign expectations if required and identify issues in the property search

Select a Property
  • 9. Complete due dilligence

    Property report, Rental appraisal, Contract check & Building and pest inspection (If required)

  • 10. Start Negotiations

    or

    Bid at auction

Purchase Property Miss Property
  • 11. Exchange contacts

    Connect financer and conveyancer Introduction to Property Management Team (If required)

  • 12. Arrange pre-settlement inspection

    Building surveyor (If required)

  • 13. Settlement

  • Repeat property search process

Repeat

Our Values

We leave nothing to chance and we’re happy when our buyers are happy. We strive to maintain a personal relationship with every one of our clients and pride ourselves on the way we conduct our process in a methodical, but personal way.

Property is the most significant investment you’ll ever make, and with decades of collective experience, we truly understand that it can be an emotional process whether selling or buying.

We follow a rigorous bespoke process to ensure that your experience with us is never a gamble. From your first interaction with us to your last, you’re supported every step of the way.

What Are Our Values

  1. We Never Fall In Love

    We let property go, as we focus on the actual value rather than the emotional value. We focus on the house, so you can fall in love with the home.
  2. Seriously Methodical

    We don’t believe in luck. Our knowledge is power and we use it to buy the best on the market. Our processes provide certainty and allow us to always get it right.
  3. No Selling

    We look out for the buyer first and only. We advise, we don’t sell. And we provide complete transparency of our practices and process throughout the entire journey.

Meet the team

Lauren Staley

Managing Director

An award-winning licensed estate agent with expertise in buyer advocacy and property management, and a regular on Sky News. Lauren’s intricate local and global market knowledge, and analytical approach offers a distinct advantage.
Jobe Watson

Director

Initially an Infolio client, Jobe became captivated by our unique skills, values and ethics which lead to a further personal and professional investment. Jobe’s previous advisory experience strong business network, values & culture beliefs make him a trusted advisor.
Nicole Hiddlestone

Head of Property Management

Nicole is a Licensed Estate Agent with 15 years of experience heading up property management departments. Nicole has had a long running property career that has seen her grow from managing a small portfolio to leading a team of asset management in excess of $1b. Nicole has skills that include, highly specialised project management, mass marketing and project leasing, she has skills in Human Resources, team building and collaborating.
Shane Banfield

Senior Buyer's Advocate

Shane has a Certificate IV in Property and is a Licensed Estate Agent with over a decade’s experience in the cut and thrust of the Melbourne market. His 10 years as a salesperson within a leading Bayside agency gives his clients unique insight into the “other side” of negotiations makes him an asset to Infolio.
Grace Stewart

Buyer's Advocate

Grace comes to Infolio with a background in Real Estate and Property Development. With knowledge of the property market, 8 years experience in customer service and fantastic communication skills, Grace is the perfect asset to the Infolio Buyers Advocacy Team.
Lisa Brothers

Senior Property Manager / New Business Consultant

With almost a decade’s worth of experience in Property Management, Sales and New Business Management, Lisa comes to Infolio with a wealth of knowledge of the property market and a client-centric focus. With a dedicated, positively minded personality, Lisa utilises her negotiation and communication skills to ensure our clients property and investment goals are achieved.
Lee Broughton

Leasing Consultant

Lee is a proactive, responsive and positive property professional. With experience across both residential sales and leasing, Lee possesses a strong commitment to clients and ensures a smooth transition in securing the best tenancies for our clients investment. Consistently providing excellent service, Lee is an asset to Infolio Property Team.
Tayla Frankland

Property Manager

An experienced property manager, Tayla brings enthusiasm and positivity together with solid organisational and communication skills. This skill set makes Tayla the ideal fit for Infolios all important landlords and tenants.
Mel Omeragic

Property Management Assistant

Mel comes to Infolio with a background in leasing, property management and administration support. With a professional and warm approach, coupled with an Agents Representative Certificate, Mel is perfectly suited for our team as first point of contact and property management assistant.
Olivia Sioukas

Leasing Consultant

You’ll meet Olivia at open for inspections showing prospective tenants through your investment. Currently studying a Bachelor of Construction Management and Bachelor of Property and Real Estate, it is Olivia’s passion for property which makes her the perfect asset to Infolio.
Kira Edelstein

PA to Lauren Staley/Admin Assistant

Kira is currently studying a Bachelor of Property of Real Estate and Law. Her passion for property, together with her previous experience in administration within the real estate sector makes her the perfect fit for the buyer advocacy team.
Sana Patel

Property Manager

Sana is a loving mother of one with impeccable time management skills. Sana comes to Infolio with a background in Real Estate specialising in Property Management with a strong focus on providing excellent customer service. Sana is passionate, proactive and a prompt communicator who goes above and beyond to assist her clients making her an asset to Infolio’s Property Management team.
Elaine Pangilinan

Account manager

Elaine comes to Infolio with a decade’s worth of experience in banking and financial management. Operating off site, Elaine streamlines Infolio’s systems and processes to ensure that business operates efficiently on a daily basis. Elaine’s passion and effective communication skills makes her well suited in managing Infolio’s financials.