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Roles and Responsibilities between You and Your PM

15 October, 2014 / Category: Blog

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If you catch yourself wondering who’s looking after what in your real estate equation, wonder no more: Keep this handy step-by-step guide on file:

Moving on In

First thing’s first: It’s the landlord’s responsibility to provide all the tangible bits and pieces associated with a tenancy, including (but in some cases, not limited to) a condition report, lease agreement, bond lodgment forms and, last but not least, keys!

From the moment they’ve signed the lease, it’s the tenant’s responsibility to abide by the terms and conditions imposed upon in the signed lease agreement at the commencement of their tenancy.

Keeping House

As part of the leasing agreement, it’s the landlord’s responsibility to provide a safe and secure environment for tenants, and a tenant’s responsibility to maintain the premises in the condition to which it was offered – with exception to what a reasonable person would consider to be ‘fair’ wear and tear, of course.

Should any maintenance be required, it’s the responsibility of the tenant to report it (email is best) to the agent/landlord as soon as they’re aware so as to prevent any deeper/lasting damage to the property or the inbuilt appliances therein. Once reported, the landlord is responsible for ensuring the request/issue is addressed, so that the property remains in good condition.

Landlords are responsible for tending to all non-urgent repairs within 14 days, and it (should!) go without saying that all urgent repairs are to be addressed immediately, especially those that have the potential to compromise the health, safety and security of tenants.

Once tenants and landlords are in agreement about a scheduled maintenance call, it’s the tenant’s responsibility to allow/facilitate access so that a tradie can get in and get on with the job.

Throughout the course of the tenancy, it is the agent’s responsibility to ensure the tenant is maintaining the property and meeting their obligations. If an agent comes up against a troublesome tenant, it’s the agent’s responsibility to report the situation to the landlord and advise the appropriate action to be taken.

Keeping Tabs

Did we say troublesome tenants? For the sake of clarity and consistency, it’s the agent’s responsibility to liaise between tenants and landlords, and to use their industry experience and skills to act as a mediating, solution-seeking third party. Should anything major pop up, all parties should rest assured that the landlord has adequately insured the property – as is their responsibility.

As you can see, the world of property management comes with a world of responsibilities! If you’re an investor and are looking for information and advice (not to mention, suitable tenants), drop Infolio a line today.

Yours sincerely,


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