Property Management Designed for Scale
Reliable, transparent management for investors, developers and multi-owner projects.
Property management today involves more than rent collection and maintenance coordination. Evolving legislation, rising renter expectations and the complexity of multi-owner developments demand genuine expertise — not just systems and checklists.
At Infolio, we manage individual investment properties and large-scale development portfolios with the same standard: low vacancy, strong tenant relationships, clear communication and outcomes you can measure.
Performance You Can Measure
- < 1%
average vacancy rate - 14 days
aster than the industry market average - 99%
Lease-up velocity within 7 days - 8-year
average length of client relationship
Rental Providers
We manage your property with the same attention we’d give our own, with proactive maintenance, strategic leasing, transparent reporting and vacancy rates consistently below 1%.
Renters
We manage properties the way we’d want our own managed – responsive, respectful and easy to deal with.
BTR & Project Leasing
From early-stage advisory through to lease-up and ongoing management, we work with developers to ensure projects perform from day one.
Rental Providers
Your investment deserves more than a set-and-forget approach. We manage your property with the same attention we’d give our own, with proactive maintenance, strategic leasing, transparent reporting and vacancy rates consistently below 1%. Whether you own one property or a portfolio, you’ll always know what’s happening and why.
We help investors protect and grow the long-term value of their assets through:
- Strategic leasing and pricing
- Vacancy rates consistently below 1%
- Responsive, qualified tenant management
- Clear financial reporting without the noise
- Proactive maintenance coordination before small issues become expensive ones
Renters
Finding a well-managed rental should be straightforward. We manage properties the way we’d want our own managed – responsive, respectful and easy to deal with. Maintenance requests are handled promptly, communication is clear and your home is looked after properly. Our goal is to create well-maintained homes and positive rental experiences.
Resources for renters
What does a property manager actually do?
Beyond rent collection and maintenance coordination, a good property manager protects the long-term value of your asset. At Infolio that means strategic leasing and pricing, regular rental reviews, proactive maintenance before small issues become expensive ones, compliance with Victoria’s evolving tenancy legislation, and clear financial reporting, so you always know where things stand.
How much does property management cost?
Fees vary depending on your property’s location and the level of service involved. At Infolio, our management fee is calculated as a percentage of the rental income and covers monthly management, leasing fees to secure a new tenant and any third-party costs incurred. We’re transparent about fees from the start. Get in touch for a quote specific to your property.
How do you determine the right rent for my property?
We assess current demand for comparable properties, the condition and features of your property, and what competing properties in your area are achieving. The goal is to price competitively enough to attract quality tenants quickly, without leaving money on the table. We don’t set and forget; we review regularly to ensure your rent reflects the market.
How quickly can you lease my property?
Market conditions always play a role, but on average, we lease properties 12 days faster than the industry standard. Our relationships with qualified renters, targeted marketing and a rigorous tenant selection process all contribute to shorter vacancy periods.
What happens if a renter breaks the lease early?
If a renter vacates before the end of their lease, they’re generally required to cover the landlord’s reasonable costs; this may include lost rent until a new tenant is found, advertising costs and a proportionate re-letting fee. Victorian law doesn’t allow penalty fees, and the landlord must take reasonable steps to re-let the property quickly. Some circumstances (such as hardship or family violence) may reduce or remove this liability. We’ll walk you through your rights and obligations clearly, so there are no surprises.
How do you handle maintenance and repairs?
We coordinate all maintenance and repairs through a trusted network of tradespeople, ensuring work is completed promptly and to a high standard. We take a proactive approach, identifying issues at inspections before they escalate. For larger improvement projects, our team can also assist with recommending architects, builders and tradespeople.
How do you handle disputes or difficult renter?
We act as the intermediary between you and your renter, handling concerns, complaints and disputes professionally and in line with the Residential Tenancies Act. Our goal is always to resolve issues quickly and fairly, protecting your interests while maintaining a positive tenancy relationship.
Can you help with investment strategy beyond just managing my property?
Yes. Our team can provide market analysis, advice on property improvements that lift rental yield, and insight into how your asset is performing relative to the broader market. We’re a property advisory firm, not just a management agency and that perspective informs how we look after your investment.
How do I apply for a property managed by Infolio?
Once you’ve found a property you’d like to apply for, complete our tenant application form and submit it to our team. We’ll assess applications based on rental history, employment, references, and your ability to meet the rental obligations. We aim to make the process straightforward and communicate outcomes promptly.
What are my rights and responsibilities as a renter in Victoria?
The Victorian Government’s Renters Guide outlines your rights and responsibilities in full. Your Infolio property manager can walk you through the key points or provide a hard copy on request. We believe informed renters make for better rental relationships, so we’re always happy to answer questions.
How do I submit a maintenance request?
You can log a maintenance request directly with our team via the form on our website. We treat maintenance seriously. Your home should be well-maintained, and issues should be resolved without you having to chase anyone. For urgent repairs (burst pipes, electrical faults, heating failures in winter), we have a dedicated urgent repairs contact list available to all tenants.
What counts as an urgent repair?
Urgent repairs include issues that affect your safety or make the property uninhabitable. Things like a gas leak, a serious water leak, broken heating during winter, or a faulty electrical fitting. In these cases, contact us immediately using the urgent repairs contact list. Outside of business hours, the list includes after-hours tradespeople you can contact directly.
What happens at the end of my lease?
As your lease approaches its end date, we’ll be in touch to discuss your options, whether that’s renewing, moving to a periodic (month-to-month) arrangement, or providing notice to vacate. We’ll guide you through the process clearly, including what’s required for the final inspection and return of your bond.
How is my bond handled?
Your bond is lodged with the Residential Tenancies Bond Authority (RTBA) at the start of your tenancy; it is not held by Infolio or the rental provider. At the end of your tenancy, the bond is returned in full provided the property is left in the same condition as when you moved in, fair wear and tear excepted.