Infolio has an expert team of trades people who carry out all our mantenance and repairs for leased properties. Please note that any trade work carried out is completed during normal working hours, and matters attended outside of normal hours are for ‘urgent‘ repairs only.
As soon as damage occurs in a property whether by fault of the tenant or otherwise, or maintenance is required, the property manager or landlord must be notified in writing immediately (email is sufficient). When notifying your property manager, ensure you describe the item affected, where it is located on the property, the type of problem, how the problem occurred, if there is a history of the problem occurring and any instructions on how to access the property to resolve the matter. Click here to notify your infolio property manager. For urgent matters outside of business hours, please see contact information below.
The Residential Tenancies Act 1997 distinguishes between an ‘urgent’ and ‘non urgent’ repair. Urgent repairs by law are required to be addresses immediately. Whilst all other repairs must be dealt with in a timely manner. All repairs are at the landlord’s cost, unless the damages are caused by the tenant. A tenant is required to pay rent whilst repairs or maintenance are being completed.
Urgent repairs are defined as:
- Burst hot water service
- Blocked or broken toilet system
- Serious roof leak
- Gas leak
- Dangerous electrical fault
- Flooding or serious flood damage
- Failure or breakdown of any essential service provided by a landlord, i.e. – water, cooking, heating or laundering
- Failure or breakdown of gas, electricity or water supply
- Any fault that makes the premises unsafe
- Any appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
- A serious fault in a lift or staircase
In the event of an emergency outside of business hours, please contact one of our preferred trades people listed below. Please also notify your property manager in writing by clicking here
Gas & Plumbing: 100% Plumbing – 8508 9558
Electricity: PJS Electrical – 0417 507 510
Locksmith: Ace Locksmiths – 9534 0586
Glass: O’Brien Glass – 1800 060 007
For more information about urgent and non-urgent repairs, please refer to your Renting Rights and Duties booklet or click here www.consumer.vic.gov.au
At the end of a Residential Tenancy Agreement both the landlord and the tenant are entitled to terminate the lease agreement, a tenant is required by law to give 28 days notice in writing. If you are a tenant intending to vocate your property at the end of your lease agreement, click here to notify your infolio property manager.
If you are a tenant wishing to vocate a property during the term of your Residential Tenancy Agreement, there will be some costs to ensure we arrive at a balanced solution between you and the owner. This may include paying for:
- Ongoing rent until the property is successfully re-let by your property manager;
- Advertising the property for lease (including marketing, media placement and photography). Prices will vary for these services – lease consult with your property manager;
- Pro-rata letting fee, based on 5% of the avarage annual rent remaining on the agreenebt (e.g. Should the lease run another 6 months, you would be responsible for 5% of the remaining 6 month’s rent); and
- Tenancy reference checks using the National Tenancy Database ($13.20 per tenant aplication). If you are a tennat intending to break your Residential Tenancy Agreement, click here to notify your infolio property manager.